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Terms of Service

Privacy Policy Here

DH Locksmiths

Last updated: 29/10/25

DH Locksmiths (“we”, “us”, or “our”) provides professional locksmith services in Evesham and surrounding areas. By engaging our services, you agree to the following terms and conditions.

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1. Our Services

We provide professional locksmith services including, but not limited to:

  • Emergency call outs

  • Lockouts

  • New locks and replacement locks

  • UPVC / Composite locks, gearboxes and mechanisms

  • Broken key extraction

  • Key safes

  • Window and door guards

  • Auto services coming soon

We aim to provide high-quality services at all times.

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2. Booking and Call-Outs

  • Services must be booked via phone, text, WhatsApp, email, or our website contact form.

  • A higher call-out fee applies for emergency services outside standard hours.

  • Estimated arrival times are provided, but delays may occur due to traffic, emergencies, or unforeseen circumstances.

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3. Payments

  • Payments can be made via cash, card on-site using SumUp, or bank transfer.

  • Payment is due on completion of the service unless otherwise agreed.

  • Starling Bank and SumUp securely process payments; no card details are stored by DH Locksmiths.

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Late or Non-Payment:

  • If payment is not received within 7 days of the invoice or service completion, DH Locksmiths reserves the right to recover the debt.

  • This may include sending reminders, charging interest under the Late Payment of Commercial Debts (Interest) Act 1998, or using a small claims court process.

  • The customer will be responsible for reasonable costs incurred in recovering payment.

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4. Pricing

  • Prices are provided upfront where possible.

  • Additional work not initially agreed upon will be communicated and approved before proceeding.

  • We reserve the right to update pricing; all new quotes will reflect current rates.

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5. Liability

  • DH Locksmiths is not liable for indirect, incidental, or consequential losses, including loss of property, income, or data.

  • Liability for direct loss is limited to the value of the service provided.

  • We take reasonable care during service visits but cannot be held responsible for pre-existing issues, hidden damage, or defects in third-party products.

  • We are not liable for delays, failure, or damage caused by events outside our control, including extreme weather, traffic, supply issues, or emergencies.

  • Customers are responsible for providing safe access and accurate information regarding locks and property. We are not liable for damage arising from incorrect information or obstruction.

  • While we take care when using tools and equipment, we are not responsible for minor accidental marks or cosmetic damage.

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6. Service Limitations

  • We aim to complete all work efficiently but cannot guarantee exact times for completion.

  • We do not carry out work outside the scope of standard locksmith services unless agreed in advance.

  • Customers are responsible for ensuring access to the property and any relevant keys or information.

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7. Emergency Calls

  • Emergency call-outs incur higher fees.

  • We will always prioritise genuine emergencies but may require confirmation of urgency.

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8. Third-Party Products

  • Locks, cylinders, keys, and other parts may be sourced from third-party suppliers.

  • We ensure products are of good quality and suitable for the intended purpose, but DH Locksmiths does not manufacture these products and cannot guarantee their performance beyond the manufacturer’s specifications.

  • Any warranties on third-party products are those provided by the manufacturer; DH Locksmiths does not offer additional warranties.

  • While we install and fit products with reasonable care, we are not liable for failure or defects inherent to the product itself.

  • Customers are responsible for following any manufacturer instructions regarding use or maintenance, as misuse may affect performance.

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9. Privacy and Data

  • Personal data collected during service provision is handled in accordance with our Privacy Policy.

  • Contact details, addresses, and service records may be stored securely for invoicing, accounting (QuickBooks), and service purposes.

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10. Intellectual Property

  • All original content on this website, including text written by DH Locksmiths or generated via AI tools, logos, and branding, is owned by DH Locksmiths.

  • Images provided through Wix free services are used under license and remain the copyright of their respective creators or Wix.

  • Visitors may not reproduce, distribute, or use any content from this website without prior written permission from DH Locksmiths or, in the case of licensed images, the relevant rights holder.

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11. Complaints

  • If you are unhappy with any aspect of our service, please contact us at:
    📧 dh-locksmiths@outlook.com
    📞 07933 833009

  • We will aim to resolve complaints promptly and fairly.

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12. Governing Law

  • These terms are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts in England.

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