top of page

Privacy Policy

Cookie Policy Here

DH Locksmiths

Last updated: 29/10/2025

DH Locksmiths (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your personal information when you visit our website or contact us for locksmith services.

​

1. Who We Are

Business name: DH Locksmiths
Business type: Sole Trader
Location: Evesham, England
Contact details:
📞 07933 833009 (call, text, or WhatsApp)
📧 dh-locksmiths@outlook.com
🌐 Contact form on our website

We are the data controller for the personal information we collect.

​

2. Information We Collect

We may collect and process the following types of personal data:

  • Your name, phone number, and email address (when you contact us)

  • The address where locksmith services are required

  • Details about your enquiry or booking

  • Technical data such as your IP address, browser type, and site usage (collected via Wix analytics cookies)

  • Communication records (calls, texts, emails, WhatsApp messages)

​

3. How We Collect Your Information

We collect your data when you:

  • Contact us by phone, text, WhatsApp, email, or our website contact form

  • Visit our website (via cookies and analytics tools provided by Wix)

  • Interact with our social media pages (Facebook, Instagram)

​

4. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and provide locksmith services

  • Arrange and manage appointments

  • Send invoices and receipts (where applicable)

  • Improve our website and services

  • Manage advertising and measure the effectiveness of marketing campaigns

We do not sell or rent your personal data to anyone.

​

5. Legal Basis for Processing

We process your personal data based on:

  • Performance of a contract – to provide our locksmith services

  • Legitimate interests – to manage our business and respond to enquiries

  • Consent – where you agree to marketing cookies or communications

​

6. Who We Share Data With

We may share your data with:

  • Service providers such as Wix (website hosting and analytics)

  • Communication platforms (e.g. WhatsApp)

  • Payment providers (if you pay by card)

  • Advertising platforms such as Google, Facebook, and Instagram (for marketing purposes, if cookies are accepted)

All third parties we use are required to respect your data privacy and comply with UK GDPR.

​

7. Data Storage and Security

Your data is stored securely on systems provided by Wix (website hosting), Microsoft Outlook (email communications), and mobile communication apps (such as calls, text, and WhatsApp).
We also securely process limited financial and transaction data through:

  • Starling Bank – for receiving and managing customer payments.

  • SumUp – for processing in-person card transactions.

  • QuickBooks – for accounting and financial record-keeping.

All these providers use encryption and industry-standard security measures to protect your information. We take appropriate technical and organisational steps to prevent loss, misuse, or unauthorised access to your data.

​

8. Data Retention

We only keep your personal data for as long as necessary to:

  • Provide our services and handle your enquiry,

  • Comply with legal or accounting requirements.

Typically, customer contact and booking details are retained for up to 5 years for business records.

​

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent (for marketing or cookies)

  • Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data:
    www.ico.org.uk

To exercise your rights, please contact us using the details above.

​

10. Cookies

Our website uses cookies to:

  • Ensure the site functions correctly

  • Measure site performance and visitor traffic

  • Support marketing and advertising activities

You can manage or disable cookies via your browser settings or our site’s cookie consent banner.
For more information about Wix cookies, visit https://support.wix.com.

For more information on how we use cookies, click here.

​

Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

bottom of page